Allen and Shine we are committed to protecting and respecting your privacy. This policy outlines how we collect, use, and protect your personal information in accordance with the UK General Data Protection Regulation UK GDPR
We provide residential and commercial cleaning services across the UK.
What Information We Collect We may collect and process the following personal information: - Identity Data - name, title
Contact Data - address, email address, phone number -
Payment Data - bank or card details (processed through secure third-party providers)
Service Data - details about your property and any specific cleaning requirements
Technical Data - IP address, browser type, and usage data (if you use our website)
We use your information to: -
Provide and manage cleaning services
Communicate with you (quotes, bookings, customer service)
Process payments and invoices - Improve our website and services
Comply with legal obligations
Lawful Basis for Processing
We only process your personal data where we have a lawful basis to do so, such as: -
To fulfil a contract with you
To comply with a legal obligation
With your consent (e.g., for marketing)
For our legitimate interests (e.g., business improvement, fraud prevention)
Data Sharing We may share your data with: -
Professional service providers (e.g., payment processors) -
IT and system administration services
Law enforcement or regulators when required by law
We never sell your personal information
How We Store Your Data Your data is stored securely : -
We take appropriate technical and organizational security measures to prevent unauthorized access, disclosure, or misuse.
We keep your data only as long as necessary for the purposes for which it was collected.
Your Rights Under the UK GDPR, you have the right to: -
Access the personal data we hold about you
Request correction or deletion of your data
Object to or restrict processing
Withdraw consent at any time
Lodge a complaint with the Information Commissioner's Office (ICO) at www.ico.org.uk To exercise any of these rights, please contact us at allenandshine@gmail.com.
Cookies If you use our website, we may use cookies to enhance user experience, provide functionality, and gather analytics.
You can manage your cookie preferences through your browser settings.
Changes to This Policy
We may update this privacy policy from time to time. The latest version will always be available on our website. We encourage you to review it periodically to stay informed of how we are protecting your data.